Vehicle was driven off active roadway at next available exit and parked. Uncontrolled stalling at highway speed without any warning.
Accelerator pedal did not have any bearing on speed control. Rpm, and mph digital dial/ number jumped to 0 and back up to a random speed and then back down to 0. Warning lights and messages began to appear abruptly without warning. Vehicle was at highway speed when systems began to fail and vehicle abruptly lost acceleration. If my vehicle is needed for inspection, it is available at anytime!. And I can confirm its still happening! there were also a few instances with a warning light on the dash and it will tell me it can't detect something in the key and I couldn't start the car until I was able to get it to read properly after a few tries of removing the key. There have never been any warning lights or any diagnostic issues detected but believe me a problem is there! ive recently learned that the issues im having with the jerking and barely any power when trying to accelerate has been a big issue in the Trax since 2016. I plan to call the dealer as well to have them look at it. It has been doing this since I first got it but I didn't think there was really much I could do about it. I have now come to the point that I have to turn the ac off in a brand new car for for my own safety and to be able to get up to a normal speed when merging onto the highway. I've almost been hit or rear ended several times trying to merge onto the highway because the car is jerking and barely wanting to move. It happens almost always when when going up a hill and also if the air conditioner is turned on the car can barely get out of its own way. The vehicle looses power and jerks like the transmission is failing. At this time, we are told the cars issue is the turbo. Anytime the vehicle exhibits the above mentioned problems, the check engine light does come on and usually in addition to the issues listed above, the car seems to be low/out of oil. The vehicle has been looked at by napleton Hyundai in glenview, jennings chevy in glenview and prior to our ownership, anderson chevy in chicago. We also found that on Dec 17th, 2022, the previous owner took the car in with the same problems and after getting an estimate, declined service and took the car back Dec 28th, 2022. Upon getting the car back on April 26th, it took merely 4-5 more days for the problems to come back again. During those 2 months of waiting, my parents were instructed not to take the highway and not to exceed 40mph.
Those items were backordered and were not able to be replaced until 2 months after our original complaint. At the time it was diagnosed as a catalytic converter and flex pipe problem. My parents and I went on Feb 16th, 2023 to napleton Hyundai in glenview and bought the car used and after 2 days of driving, my parents were having issues with the car and being able to accelerate. After I told the dealership about how long in driving it takes to recreate the problem, the dealership that currently holds the car(jennings Chevrolet in glenview, IL) were able to reproduce the problem. Our safety does seem to be at risk as we cannot seem to keep up with traffic speeds and would likely cause an accident if we remain on the road while the car is exhibiting these conditions. The check engine light come on when this occurs. After maybe 10-15min of driving, if attempting to go over 40mph, the car starts making a clinking sound, a lot of exhaust smoke comes out the back and there is a general inability to accelerate without the engine sputtering which even happened at lower speeds once it has already started to happen. The issues with the car happen when attempting to go over 40mph.
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